Featured Job Director @ Salesforce - Copeland Coaching

Featured Job Director @ Salesforce Salesforce is seeking a Director of Community. Responsibilities: Engage with the passionate community listen, respond, delight, gain trust and connect. Leads engagement programs to encourage members to participate and to empower users to become super users and MVPs. Provides a pulse of the community internally; Be the eyes and ears of the Community to key departments such as Product, Support and Marketing Gather and identify trending/hot topics on the community and present it to the Product Teams. Leads our IdeaExchange and all customer innovation efforts, ensuring customer ideas are integrated into the product planning cycle and into the roadmap. Creates content to highlight and demonstrate Success Communitys leadership; provides thought leadership content to the press and blogs Curates community knowledge to be used by key stakeholders (marketing, customer stories, marketing, social media, support) Builds community programs into internal and external events   Proactively work with customers and product teams to ensure that unstructured feedback and conversations are gathered in the form of: user research, events, advisory boards, etc. Works actively with the Communities product team to maximize use of the platform as well as provide valuable feedback on the product Works with website team to ensure consistent and constant presence of Success Community on the homepage Participate in the Community Management network to stay fresh and relevant Measure, analyze, track, report, measure, analyze, track, report repeat. To learn more, or to apply online, visit the Salesforce website.